Resume
Summary
Technically sophisticated leader with 24+ years of experience in delivering network solutions and achieving customer satisfaction through in-depth analysis, product knowledge, clear communication, team leadership, and client management.
Areas of Expertise
- Wireless Network (WLAN)
- Training & Development
- Vendor Management
- Client Relations
- Analytical Support
- Organized/Methodical Installations
- Troubleshooting
- Team Leadership
- Network Support
Signature Achievements
- Influenced decisions and improvements as an active member of the International Wireless LAN Advisory Board.
- Aided in the creation and development of the 2018 Certified Wireless Analysis Professional (CWAP) Certification.
- Served on the Computer Systems & Information Technology Advisory Board at Pinellas Technical College.
- Created and fostered a large ‘Super Tech’ department staffed with computer and cable experts to support broadband customers in various sectors.
- Awarded first Technical Operations Employee of the Quarter.
- Attained top five specialist rating for three consecutive months.
Professional Experience
Field Technician VI | Spectrum (Charter Communications) | St. Petersburg, FL | January 2015 - Present
- Provided basic to complex installation, troubleshooting, and repair of video, internet, wireless, cellular, and phone services for residential, fiber, commercial, and enterprise customers.
- Mentored lower-level Field Technicians and non-field focused members of the Operations teams on various products and troubleshooting techniques.
- Key component fix agent for Wi-Fi related trouble calls in all sectors and verticals.
- Enhanced team performance by creating and sharing guides for troubleshooting, installation, and operations.
Wireless Network Specialist | Bright House Networks | St. Petersburg, FL | June 2013 – January 2015
- Delivered high-value wireless solutions by applying technical and analytical skills to facilitate expansion into emerging technology markets.
- Provided in-depth analysis of market trends and outlined costs in support of Enterprise, SMB, and hospitality verticals.
- Collaborated on wireless network design and development utilizing Ekahau.
Education and Credentials
- Associate of Applied Science | St. Petersburg College
- Associate of Arts | St. Petersburg College
- Certified Wireless Design Professional (CWDP)
- Certified Wireless Technical Specialist (CWTS)
- Certified Wireless Network Admin (CWNA)
- Effective Supervision – NCTI
- Ekahau Design Master (ECDM)
- Ekahau Certified Survey Engineer (ECSE)
- Network+ – CompTIA
- Selling Cable MSO Against Satellite – NCTI
- Selling Against DBS Providers – NCTI
- Strengthening People Skills – Rockhurst University
- Understanding Voice and Data – NCTI
Recent Certification Renewal
I have recently renewed my Ekahau Certified Survey Engineer (ECSE) certification in January 2024, further enhancing my expertise in deploying and troubleshooting Wi-Fi networks. This certification renewal has equipped me with the latest best practices and tools from Ekahau, ensuring that I am well-prepared to contribute effectively to wireless network design and troubleshooting.
Work History
- 01/1981 - 12/1981: Toy King, St. Petersburg, FL
- 01/1982 - 12/1982: JByrons, St. Petersburg, FL
- 02/1983 - 05/1983: Bradford’s Coach House Restaurant, St. Petersburg, FL
- 06/1983 - 06/1987: Seven Gables Preschool, St. Petersburg, FL
- 06/1984 - 09/1984: City Parks and Recreation, St. Petersburg, FL
- 08/1985 - 12/1985: Computer Centre, St. Petersburg, FL
- 03/1986 - 05/1986: La Petite Preschool, Jacksonville, FL
- 06/1986 - 09/1986: Red Lobster, St. Petersburg, FL
- 07/1986 - 09/1986: United Artists Movies, Pinellas Park, FL
- 09/1986 - 02/1987: Chi Chi’s Restaurant, Pinellas Park, FL
- 07/1987 - 12/1987: Pinellas County Housing Authority, St. Petersburg, FL
- 04/1988 - 12/1988: Pizza Hut, St. Petersburg, FL
- 08/1988 - 09/1988: Cha Cha Coconuts at the Pier, St. Petersburg, FL (Opening)
- 08/1989 - 09/1989: Burger King, St. Petersburg, FL
- 02/1989 - 02/1990: Baja Beach Club, Tampa, FL
- 06/1990 - 11/1991: Cuda Bay Club, Orlando, FL
- 01/1992 - 09/1992: Mako’s Bay Club, Tampa, FL
- 09/1992 - 12/1992: US Postal Service, Seminole, FL
- 12/1992 - 05/1993: Jammin’z Dance Shack, Clearwater Beach, FL
- 05/1993 - 07/1993: Calypso Bay Club, Clearwater, FL
- 09/1993 - 09/1994: The Red Zone, Tampa, FL
- 10/1994 - 10/1995: Today’s Temp, St. Petersburg, FL
- 06/1995 - 12/1995: Eye Productions, St. Petersburg, FL
- 02/1996 - 12/1997: Quarterdeck Select Corp., Clearwater, FL
- 01/1998 - 06/1998: Unemployment
- 04/1998 - 04/1998: Computer Plus Staffing, St. Petersburg, FL
- 04/1998 - 04/1998: Raymond James, St. Petersburg, FL
- 12/1998 - 12/1998: Hickory Farms, St. Petersburg, FL
- 05/1998 - 08/1999: High Energy S.L.V. Inc., Clearwater, FL
- 09/1999 - 03/2001: American Compusystems (Sub contracted for Time Warner), Clearwater, FL
- 03/2001 - 04/2003: Time Warner Cable, St. Petersburg, FL
- 04/2003 - 05/2016: Bright House Networks, St. Petersburg, FL
- 05/2016 - Present: Spectrum, St. Petersburg, FL